It is no secret that digital technologies have shaken up the entire retail industry since the pandemic, and retailers have had to scramble to adapt to these changing trends. In this episode of The Future Of Retail Asia Podcast, we invited Keith Chen, General Manager of Fave Singapore (and undoubtedly an expert on the topic of digital!) on the show to talk about the technologies that have penetrated the retail ecosystem. Keith shares his knowledge and experience of both running an offline business and also understanding retail O2O strategies and shares how merchants can rightly leverage on them to achieve sustainable growth in the new normal.
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