Hailing from Malaysia, Loo Hoey Theen is the General Manager of Marketing and Business Innovation in Sunway Malls, one of the leading mall operators in Malaysia. In this episode of The Future of Retail Asia Podcast, she shares with Jun and Imran her experience in managing 7 physical malls and what they term their recently opened 8th mall, Sunway eMall. She discusses the reopening of malls in the country, steps taken to ensure people come back to the mall, with a focus on both safety concerns and phygital experiences.
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